Terms and Conditions
1. Introduction & Overview
Welcome to FarmNexus ("we," "us," or "our"). These Terms and Conditions govern your access to and use of our website, web applications, and modular farm management workspace services (collectively, the "Service").
By creating an account, starting a subscription, or using FarmNexus, you ("User," "Client," or "Subscriber") agree to be bound by these Terms. If you do not agree, you must refrain from using the Service.
2. Description of Service & Licensing
FarmNexus provides a modular cloud-based farm management platform.
Workspace & Modules: One FarmNexus subscription covers the standard modules (Diesel Log, Dairy Log, Sheep Log, Cattle Log, Farm Budget, and Field Log). Nexus Notes is included with every workspace.
License Grant: Upon registration and payment of applicable fees, FarmNexus grants you a non-exclusive, non-transferable, revocable license to access and use the platform for your internal farming operations.
3. Pricing & Billing Terms
3.1 Fee Structure
Monthly Subscription Fee: FarmNexus is R250 per month for the workspace. One subscription covers all standard modules. Modules are not billed separately.
Included Features: Nexus Notes is included with every workspace.
3.2 Free Trial
Trial Period: New workspaces receive a 28-day (4-week) free trial with all standard modules. No subscription fee is charged during the trial.
After Trial: When the trial ends, the R250 monthly subscription is required to keep using the standard modules, unless you cancel or we agree otherwise in writing.
3.3 Payment Methods & Recurring Billing
The subscription is billed in advance, every month, by card through PayFast.
You agree to provide valid and up-to-date card details. PayFast processes the card. FarmNexus does not store the card number.
If a recurring payment fails, access follows the subscription status. Farm records are not deleted. When the subscription is no longer active and any paid period has ended, a subscription is required to open the standard modules.
4. Delivery Policy (Digital Fulfillment)
Because FarmNexus is a Software-as-a-Service (SaaS) solution, no physical goods are shipped or delivered.
Fulfillment Method: The workspace and its modules are delivered electronically via cloud access.
Delivery Timeline: Instant to within 24 hours. Once your account is registered, standard modules are available during the trial. After a successful subscription payment, access continues for the paid period.
Technical Requirements: You are responsible for ensuring you have a working internet connection and compatible browser/device to access FarmNexus.
5. Cancellation Policy
5.1 Subscription Cancellation
You may cancel your monthly subscription at any time by contacting us directly at accounts@farmnexus.net or via your account management options.
Effect of Cancellation: Your subscription will remain active until the end of the current paid monthly billing cycle. You will not be billed for subsequent months following your cancellation request.
5.2 Account Termination
FarmNexus reserves the right to suspend or terminate accounts that violate these Terms, engage in unlawful activity, or have delinquent account balances.
6. Refund Policy
6.1 Monthly Subscription Fees
No Partial Refunds: Monthly subscription fees (R250/month) are non-refundable for partial months used. If you cancel mid-month, you will retain access until the end of that billing cycle, but no prorated refund will be issued for remaining days. Cancelling does not delete your farm records.
6.2 Exceptional Circumstances
If you experience a major technical fault or system outage attributable directly to FarmNexus that prevents you from accessing the service for an extended period, please contact accounts@farmnexus.net to request a billing review. Refunds or billing credits in such cases are granted at our sole discretion.
7. Data Privacy & Backup
Data Ownership: You retain full ownership of all farming, livestock, and operational data you input into FarmNexus.
Security & Sync: We implement industry-standard security and cloud sync measures to protect your data. However, users are encouraged to utilize available export options (such as Excel log exports) to maintain offline records.
8. Limitation of Liability
FarmNexus is provided on an "as-is" and "as-available" basis.
While modules like Diesel Log are designed to assist with record-keeping (such as SARS diesel refund compliance), FarmNexus does not guarantee official tax, financial, or regulatory approval. You remain responsible for verifying the accuracy of all logged data.
FarmNexus shall not be liable for any indirect, incidental, special, or consequential damages resulting from data loss, service interruptions, or farm management decisions made using the Service.
9. Contact & Support
For support, billing inquiries, or questions regarding these Terms, please reach out to us:
Email: accounts@farmnexus.net
Website: farmnexus-site.vercel.app